Health & Social Care
Managing Challenging Behaviour

Participants will gain an increased knowledge and understanding of why people sometimes act in ways that challenge.  The course will offer practical strategies for supporting service users and colleagues with dignity and respect whilst meeting health & safety responsibilities.

By the end of the course, participants will be able to:

  • Briefly outline both their organisation’s and their personal responsibilities under Health & Safety legislation
  • List at least 6 ways that sensory sensitivity, anxiety, stress, pre-existing health conditions may impact on a person’s behaviour
  • Describe 4 positive approaches which can be used to improve/adapt communication strategies
  • State the relevant legislation in supporting a person whose behaviour challenges to make decisions.
  • State how their personal attitudes and behaviours may contribute to a conflict situation affecting their safety
  • Describe at least three ways in which they could defuse/manage a conflict situation appropriately
  • Explain the importance of reporting incidents/near misses/safeguarding concerns

One day

This course should be run for groups of up to 16.

All staff who work with people whose behaviour challenges

The contents of this course will incorporate issues of equal opportunities and anti-oppressive practice to assist participants in understanding and challenging all forms of discrimination.



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Managing Challenging Behaviour