Information Technology
 
Outlook Essentials

>>DESIGNED FOR
This one day course is for people who need to use outlooks basic features.

>>AIM
By the end of the course delegates will be confident using the basic features in Outlook to manage E-mails, Contacts and Appointments.

>>OBJECTIVES
By the end of the course, delegates will be able to:

  • Write, send, forward and reply using email
  • Open, save and send Word documents as attachments
  • Use the Global List and add contacts to their Personal Address Book
  • Create and amend Contact records of customers/clients they speak to regularly
  • Find a contact easily using keywords
  • Group certain contacts together
  • Create appointments and add them to their diary
  • Set reminders for important appointments
  • Create appointments that occur regularly
  • Add one off events to their Calendar
  • Outlook create more than one signature that they can add to their emails
  • Print out appointments and emails
  • Create Notes for themselves that look similar to Post-it notes

>>PARTICIPANT NUMBERS

This course is run for a maximum of six delegates.

>>TIME TABLE SESSIONS

  1. Email -Sending/receiving emails, Signatures, Attachments, Tracking Emails, Address books
  2. Creating Contacts -Creating Groups, creating/amending Contacts, Finding/filtering Contacts, Printing Contact records
  3. Calendar -Creating/editing appointments, creating reminders and recurring appointments, Events, Printing appointments
  4. Outlook Today, Creating/deleting Notes
>>REQUIREMENTS
No prior knowledge of Outlook is required, although delegates should be familiar with
using Windows and a mouse.
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Outlook Essentials