Management Training
 
Managing Poor Performance / Inappropriate Behaviour

>>AIM
As a result of attending this one day course participants will learn how to understand other people’s behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

>>OBJECTIVES
By the end of the course, participants will be able to:

  • Briefly explain the basics of transactional analysis
  • Explain how their behaviour affects the behaviour of others
  • Describe the different factors which influence an individual´s motivation
  • Identify some of the underlying causes of inappropriate (difficult) behaviour
  • Set clear boundaries and expectations
  • Describe what is meant by positive and constructive feedback
  • Deal with events/situations/behaviours rather than personalities
  • Establish positive productive working relationships with those who might previously have been viewed as difficult or uncooperative

>>DURATION

One day.

>>PARTICIPANT NUMBERS
This course should be run for groups of up to 12.

>>DESIGNED FOR
Staff who are responsible for the management / supervision / support of colleagues within their teams who have experienced difficulties and would benefit from a more assertive, confident approach.

>>CONTENT
The contents of this workshop will incorporate issues of equal opportunities and anti-oppressive practice to assist participants in understanding and challenging all forms of discrimination.

  • Developing an understanding of different types of behaviour
  • Stopping non-productive work behaviours
  • Recognising how our behaviour affects others
  • Motivational factors
  • Adopting assertive behaviours
  • Using a positive approach
  • Communication: verbal, non-verbal
  • Dealing with aggression, cynicism, obstructive behaviours
  • Skills practice, (role plays)
  • Action plans as a result of attending the workshop
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Managing Poor Performance / Inappropriate Behaviour