Management Training
Supervision & Support

As a result of attending this one day course participants will gain an understanding of the role that effective supervision and support (reflective practice) can play in contributing to an effective, professional team.

By the end of the course, participants will be able to:

  • Explain the importance of supervision & support in managing performance
  • Its relationship to appraisals and the attainment of business objectives
  • Describe how they will implement / improve the supervision & support experience within their teams
  • Describe the principles of addressing poor performance
  • Describe the importance of praising good performance
  • Document meetings appropriately

One day.

This course should be run for groups of up to 12.

Staff who are responsible for the management / supervision / support of colleagues within their teams and have not previously used a structured support process.

The contents of this workshop will incorporate issues of equal opportunities and antioppressive practice to assist participants in understanding and challenging all forms of discrimination.

  • What is supervision & support?
  • Identification of good / bad / best practice experiences
  • Roles of supervisor / supervisee
  • Managing expectations: Getting your staff on board
  • Practical arrangements
  • Agendas for meetings
  • Preparation of self and supervisee
  • Setting boundaries
  • Confidentiality issues including record keeping
  • Giving and receiving feedback
  • Using the reflective process
  • Managing poor performers using behavioural language
  • Identifying and managing training & development needs
  • When to seek support from others
  • Skills practice, (role plays)
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Supervision & Support